Frequently Asked Questions
The answer to your question may be here. If not,
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These are listed in order of frequency.
What do you charge for shipping on coin orders; I don’t see a price for shipping?
There is no charge for shipping! Standard shipping and handling on coin orders is always FREE, regardless of your order size or total. We do offer an upgrade to Express Mail for $23.00 if you need the package overnight-ed. There is a charge for shipping for our Coin Photography Service.
The money left my account today, so the check has cleared. Why haven't you shipped?
The check clearing process is actually an arbitrary period of time set aside for the various financial institutions involved in a transaction to verify the check and sign off on the transaction. It is not directly associated with the funds in your account, and there are a number of reasons why a check could be rejected, long after the money has left your account. Banks recommend waiting 7 to 14 days, depending on the check's origin. While the process is often quicker, our current standing record for a rejected check is 12 days.
Helpful Hint: Have your checks screened by an actual bank teller, rather than depositing them into an ATM machine. They are trained to spot the missing signatures, incorrect dates, and sloppy handwriting that are the most frequent culprits for check rejection, other than insufficient funds, or course.
Your item page says this coin is a die variety, but the holder does not say so! Are you trying to swindle me?
We are variety specialist; all die varieties that we list are unconditionally guaranteed to be accurately attributed. The grading services do not list die varieties automatically, nor do they list all die varieties. Variety attribution is very expensive, and only ANACS is willing to list all know varieties. We always provide close-ups of diagnostics, and most unlisted varieties will be accompanied by a certificate from a CONECA attribution expert, or a Franklin Variety Index (FVI) expert, in the case of Franklin halves.
You offer many CAC-verified coins, but you also have coins that are not CAC-stickered. Are these coins CAC rejects?
We frequently list fresh groups of coins that have never been to CAC. CAC has not been accepting submissions since August of 2022. Normally, we try to send all eligible coin types to CAC for verification. However, with coins coming in from so many different sources, we can only build a CAC submission about once every six weeks, when service is available. In the meantime, all available coins will be listed for sale. Also, there are many coin types that CAC will not consider, and we recommend reviewing their list here. Finally, our pricing reflects the quality of our coins, in the first place, so those that do not sticker are already priced accordingly.
What determines which coins you send to NGC, and which you send to PCGS?
For one thing, PCGS and NGC each have a different list of varieties that they are willing to recognize. Also, coins with special qualities, such as Prooflike coins and STAR coins, are only sent to NGC. PCGS does not offer the STAR, and their PL service is too new to have a track-record for consistency. NGC also offers a scratch-resistant slab, which is great for Proofs. Beyond that, certain more common coins are more liquid in PCGS holders due to perception that PCGS is somehow "THE BEST" grading service. This is actually just great marketing, in our opinion. And on Ancients and World coins, NGC is the undisputed leader.
Why is this item page taking so long to load on my smartphone?
While we have taken great steps to streamline the display and flow of our website on smartphones, as well as computers, the images on our item pages are high-resolution, typically between 1000x1000 and 2000x2000, and are intended to be thoughtfully examined. These are some of the most detailed coin dealer images online. We want you to see what you are buying! If you like our high-resolution images, please check out our Coin Photography Service.